Customer Satisfaction Survey


Name:


Email Address:


Telephone Number:


Contractor:


Date job was performed:


Description of work performed:




1. How would you rate the contractor's work?

Excellent
Good
Fair
Poor

Comments:



2. Did he/she accomplish the job within the expected time frame?

Yes
No

Comments:



3. Did he/she arrive on time? Did he/she call if they were going to be late for a scheduled appointment with you?

Yes
No


Comments:



4. Was he/she neat?

Yes
No

Comments:



5. Did you have any problems with him/her? If so, what happened?

Yes
No

Comments:



6. Did you find his/her pricing fair?

Yes
No

Comments:



7. Would you use him/her again?

Yes
No

Comments:



8. Do you have any suggestions for The Home Referral Source to better serve you and others in the future?




9. Would you use our service again?

Yes
No

Comments:



10. What was the total cost of the job performed for you?

$


Additional Comments:



Do you know of a contractor that we should have in our network? If so, type their name(s) and number(s) into the addtional Comments field above.